Work Schedule: Monday-Friday, Eastern Standard Time (Working time will be determined once hired)

PRIMARY FUNCTION
The IT Engineer 2 position is primarily responsible for assisting with the design of computer systems to meet a wide variety of client needs. Additionally, IT Engineer 2 will manage day-to-day support, maintenance, and administration of the IT infrastructure for clients to ensure service levels and high availability to business users. Support a range of service requests from monitoring, and networks to large-scale implementations.

MAJOR RESPONSIBILITIES
• Answer support calls from clients in a wide range of environments and triage issues
• Provide technical assistance remotely or at client sites for the existing client base
• Identify system improvements by evaluating system performance
• Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps
• Upgrade system performance by tuning and configuring systems
• Improve systems by conferring with vendors and services; testing, evaluating, and installing new software
• Provide application software support to end users on a variety of issues
• Resolve and track all support issues in a timely manner
• Analyze, resolve, and document user problems with the aim of eliminating recurrences
• Be willing and able to respond to after-hours and weekend calls
• Provide consistent monitoring of Backup devices and manage failures as required
• Configuration and fine-tuning of monitoring tools for all network infrastructure
• Ensures configuration management records are updated following the removal/installation of hardware/software
• Provide monitoring for excellent network availability and quality assurance
• Routine management of systems and networks
• Maintain online technical documentation
• Participate in regular team and staff meetings

KNOWLEDGE, SKILLS, AND ABILITIES
• Effective interpersonal skills and relationship-building skills
• Demonstrated a high degree of professionalism & responsibility/dependability
• Strong written and verbal communication skills
• Sound technical background in the areas related to IT support, systems management, and customer service
• Strong analytic and problem-solving abilities
• Experience working in a team-oriented, collaborative environment as well as following and completing project tasks independently
• Strong customer service focus and ability to work with end users in a non-technical fashion to resolve their needs
• Ability to analyze and resolve problems according to established priorities

Educational/Vocational/Previous Experience Necessary:
• Associate’s Degree in a related field or equivalent experience required
• Minimum of 3 years of systems support experience required
• Windows Operating System, Active Directory, Office 365, Microsoft Teams, Microsoft SharePoint, Antivirus, and basic networking knowledge/concepts are required
• Certifications in the IT field are not required, but they are a plus

Benefits:
13th Month Pay
HMO & SSS payment on top of the salary (After a 90-day probationary period)
Personal Time Off (After a 90-day probationary period)