Thinking about outsourcing to the Philippines? Trust me, I understand; it’s like entering a completely new world, and there will undoubtedly be a learning curve. But hey, that is where I come in!
I’ve collaborated with thousands of outsourcing professionals, and combined with my own experience, I’ve created a laid-back guide to help you avoid the Seven Stupid Outsourcing Mistakes. No jargon, just straight talk.
In this blog post, we’ll go over some of the most common mistakes people make when outsourcing, particularly to the Philippines. Consider this your insider’s guide to successfully navigating the outsourcing game.
Mistake #1: Immediately hiring a project manager
Filipinos may not be able to manage your business yet.
Don’t try to hire a project manager along with six others at the same time and expect that “project manager” to manage six other employees while also getting things done. Most Filipino employees have no management experience (as you know it), and they do not know how to manage without training. They are very capable of being project managers, but very rarely do you find. Someone who has been involved in enough internet business that you can simply hand over a project to them and have them manage other people for you. Eventually…yes! After you’ve trained them and they have experience and a working knowledge of your company, you can promote them to manager.
Mistake #2: Ignoring someone after hiring them
You have to train the person you hire. They have no idea how to run your highly specialized internet marketing company, your intricate web design firm, or the customer service at your local shop.
Don’t expect to hire someone and then have them do everything on their own. You can expect to spend some time working with them. Correcting them. Then continue working with them. You would never hire a local and leave them to run your business on their first day. The same goes for Filipino employees.
Mistake #3: Expecting Immediate Results
This comprehensive proposal is expected to produce long-term results. It unfolds gradually, reflecting years of dedicated implementation. The prospect of receiving a large deposit of $800,000 into your bank account just four days after hiring your first Filipino team member may appear unrealistic. However, patience, consistent training, and effective communication are the keys to long-term success. This transformative process, which is supported by my extensive experience, has repeatedly demonstrated its efficacy, having been successfully implemented in a variety of businesses that I have personally managed.
Mistake #4: Setting Unrealistic Expectations
When bringing new team members on board, it is crucial to avoid conveying unrealistic expectations of absolute self-direction and the ability to work without any supervision or support. Instead of assuming that your hires will effortlessly navigate tasks independently, it is beneficial to communicate a more nuanced approach.
Consider expressing to them:
“I value your initiative in problem-solving, but I acknowledge that there will be tasks assigned where you may not have immediate solutions or clear guidance. I want you to feel comfortable reaching out when faced with challenges. My role is not just to assign tasks but also to provide assistance and guidance. Please don’t hesitate to ask questions or seek clarification when you encounter roadblocks; I am here to support you.”
This proactive approach fosters an open and collaborative environment. It’s essential to recognize that in certain instances, there might be no straightforward solution, and your willingness to assist will be appreciated. Emphasizing the importance of seeking help dispels any potential embarrassment they may feel and encourages effective communication.
Understanding cultural nuances is crucial, as some individuals may hesitate to seek help due to cultural influences. By establishing a supportive atmosphere and setting clear expectations about asking for assistance, you create a positive dynamic where your team members feel comfortable reaching out when needed. This approach promotes a collaborative and successful work environment, ensuring that everyone can thrive and contribute to the team’s success.
