Working Schedule: Monday – Friday, Pacific Standard Time

You’ll know if you’re a good match for our team if:

• You were born to serve others. You take a personal interest in, and responsibility for, the quality of work you and your team deliver.
• You effectively translate geek-speak to plain English. This allows you to work effectively with people regardless of their level of technical understanding.
• You handle most tasks on your own because you’re that good. And when those complex problems kick your tail (and you know they will!), you know when to bring in your team and empower them to empower you.
• You dig working with and getting real with your clients and teammates. You get that customer service is about solving problems, not stroking your ego.
• While you are self-motivated, being on a great team gets you juiced. You are 100% down with being measured by the success of your team.
• You want to be held accountable for your actions. In fact, when problems happen, the first question on your mind is “What’s my role in this mess?”
• Even when you’re swamped you communicate really well. You know how to take a breath and muster up some good old-fashioned empathy.
• You are articulate in your communications: with clients, in time entries, SOPs, briefings, etc. You understand the positive impact of clear communication.
• You are great at managing and tracking your time and providing accurate ETAs. You get that your clients and teammates depend on your ability to stick to a schedule.
• Our industry is always advancing rapidly. The best people for this position look to learn and grow because they want to be on the cutting edge, whether technology or personal development.

You have the following customer service qualifications:

• Easily build rapport with a variety of people by showing compassion and empathy.
• Ask pertinent & revealing questions to get to the heart of the matter.
• Respond well to time constraints and know the importance of communicating ETAs to clients.
• Use all available resources to solve problems.

You have the following technical qualifications:

• Experience with Windows PCs, from the hardware to the latest Microsoft OS and apps.
  • Bonus points for Mac proficiency.
• Experience with mobile device management (iOS and Android).
• Practical working knowledge of IP network troubleshooting.
• Experience with Microsoft 365 apps (Exchange, Teams, OneDrive, SharePoint).
  Bonus points if you have experience with additional technologies MSPs use to support business networks:
  • Security
  • Business continuity systems
  • PSA, RMM, & Documentation Tools
  • Experience with Word, Excel, and Visio
  • Bonus points if you have a good understanding of Automation and coding.

Benefits

• 13th Month Pay
• HMO & SSS payment on top of the salary (After a 90-day probationary period)
• Personal Time Off (After a 90-day probationary period)