Working Schedule: Pacific Standard Time (days and time to be determined once hired)

Our partner in Los Angeles, California is looking for Level 1 – IT Technical Support to be part of their dynamic team.

Responsibilities include:

• Assisting clients with basic IT issues and inquiries.
• Developing rapport with clients, keeping them informed of incident progress.
• Basic support for workstations and devices.
• Assisting in network monitoring to ensure uptime.
• Collaborating with Level 2 technicians and other team members on more complex issues.
• Properly documenting incident resolutions and occasionally guiding end users with basic training.
• Staying updated on the basics of our service catalog to assist clients efficiently.
• Reviewing basic IT publications and online materials to grow your foundational knowledge.
  

Qualifications/Skills required:

• 1-2 years of experience in IT support or a related field.
• Basic knowledge of Windows 10/11 based workstations.
• Familiarity with Microsoft Office 365.
• Understanding of basic network concepts, such as DHCP and DNS.
• Willingness to be on call occasionally and work outside regular hours.
• A strong desire to learn and grow in the IT field.
• Effective communication skills, both verbal and written.
  

Benefits

• 13th Month Pay

• HMO & SSS payment on top of the salary (After a 90-day probationary period)

• Personal Time Off (After a 90-day probationary period)