Service Desk Engineer

Working Schedule: To be determined once hired (Pacific Standard Time)

Responsibilities:
· Responsible for the completion of long-term IT engineering projects on-time, pulling in necessary resources
· Implement and update network infrastructure, software, and hardware for new and existing clients
· Create and maintain documentation
· Provide new technology training to clients
· Troubleshoot technical issues as they arrive
· Resolve high-level help desk support requests as needed
· Engage in internal company projects as needed
· Contribute to team effort by accomplishing related results as needed
· Maintain a safe and clean working environment by enforcing procedures, rules, and regulations
· Manage client communication and drive progress for assigned projects
· Provide clients with regular updates on project schedule and action items
· Work closely with Project Management Team on changes of scope

Qualifications:

 · 5+ years in IT with increasing responsibility
· Experience creating and managing a work breakdown structure
· VCP6-DCV (VMware)
· CompTIA+ and/or Network+
· Extensive experience with Office365 doing email migrations from on-prem exchange
· Extensive experience implementing new backup solutions
· Virtualization experience
· SAN Storage experience
· NAS Storage experience
· Excellent communication and interpersonal skills
· Understands the importance of outstanding customer service
· Cool and collected under pressure
· Able to multitask efficiently

Additional Skills (optional):
· MCSE (Microsoft)
· CISSP
· Any other VCP6 or 7
· Firewall certifications
· Experience with Veeam
· Experience with Tegile or Nimble

Benefits:
– 13th Month Pay
– HMO and SSS payment on top of the salary (After a 90-day probationary period)
– Personal Time Off (After a 90-day probationary period)

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Interested?

Please access the below link and accomplish the “Pre-Employment Assessment.”

Done with the Pre-Employment Assessment?

Good luck and please wait for the update from our HR Team.

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